We are an innovative and emergent conveyancing firm using modern technology to provide our clients with an outstanding and efficient customer service.
Main Duties and Responsibilities:
Provide comprehensive support to a team of fee earners and other members of the team;
Provide assistance, via email and telephone, to clients and third parties whilst providing excellent customer service;
Prepare and send correspondence to clients and third parties whilst ensuring all inbound and outbound correspondence are actioned to agreed service standards;
Undertake administrative duties including typing, post, scanning, photocopying and printing;
Use case management system as appropriate to produce documents, correspondence and forms;
Personal Qualities required
Are eager to learn and enthusiastic;
Are organised, professional and possess a positive approach to work; Possess a high level of attention to detail;
Have a high standard of IT literacy with expertise using Microsoft Office applications;
Have outstanding verbal and written communication skills and are committed to providing excellent customer service;
Can work well under pressure and manage their own inbox.